Logging in - As far as I can tell I would need to create a hidden admin user on MS and Apple machines so that the end-user sees "PC Support" just connected rather than their own username. Ports - Seriously in this day and age you still need to forward ports on some routers to be able to use NM? Can someone please explain is idiot-proof terms the differences? What is the difference between the free version and the Enterprise Desktop version? To me, there is no difference at all. I've toyed with NM in the past and like what I see but why do they make it so damn difficult to use?įirst off, the different packages. I am an MSP / remote support engineer with one employee (me) and about 300 endpoints (a mix of Microsoft and Apple) currently using a combination of Atera, free Splashtop via Atera, Teamviewer (rolling out) and AnyDesk (replacing with TV).
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